SEO·7 min read
Knowledge base SEO: how to get your help articles ranked
Your customers search Google before they email support. These knowledge base SEO practices make sure your help articles are the ones they find.
Read article Public beta · Free to get started
Great products deserve clear answers.
Give your customers a knowledge base that feels like part of your product. Write helpful docs, organize answers, and publish on your own domain with LightDocs.
Free during beta. No credit card required.
YOUR CUSTOMER HELP CENTERIllustrative preview
Your product Help center
How can we help you?
Find the answers. Keep moving.
Search articles and guides
Getting started
Your first steps, made simple
Using your workspace
Make the most of your product
Built for SaaS teamsCustom domainsSearchable by defaultSEO-ready publishing
What is LightDocs?
A knowledge base platform built for self-service support
LightDocs is a knowledge base SaaS app that lets teams create, organize, and publish a customer-facing help center. You write help articles in a simple editor, group them into categories, and LightDocs publishes them as a fast, searchable documentation site on your own domain — like help.yourproduct.com. Every page is server-side rendered and SEO-optimized, so customers find answers through Google instead of opening support tickets. Readers never need an account, and LightDocs is free while in public beta.
New to the concept? Read our guide: What is a knowledge base?
Publish docs faster
Everything your customers need to find an answer
Create articles, structure categories, and publish a branded help center on your domain — with SEO built in.
- Quick setup
- Sign up with GitHub or Google and publish your first article in minutes.
- Search-friendly by default
- Help articles rank in Google so customers find answers on their own.
- Fast, reliable pages
- Fast-loading help articles keep customers focused on finding answers.
- Custom domain & subdomain
- Host docs at help.yourproduct.com or on a LightDocs subdomain.
How it works
Launch your help center in three steps
- 1Sign up and create your knowledge base
- Sign in with GitHub or Google and create your knowledge base — no installation, no credit card. Your help center gets a LightDocs subdomain instantly.
- 2Write and organize help articles
- Draft how-to guides, FAQs, and troubleshooting articles in a simple editor. Group them into categories so customers can browse topics logically.
- 3Publish on your own domain
- Connect a custom domain like help.yourproduct.com and publish. Pages are server-side rendered and SEO-ready, so search engines index them from day one.
From the blog
Learn how to run a great help center
Guides on publishing articles, improving SEO, and setting up custom domains for your knowledge base.
Comparisons·8 min read
Best knowledge base software for SaaS startups in 2026
An honest look at the main options for publishing a customer-facing knowledge base in 2026 — Zendesk, Intercom, Notion, GitBook, and LightDocs — and which kind of team each one fits.
Read articleGuides·7 min read
How to structure a SaaS knowledge base (with examples)
A knowledge base is only useful if people can find answers in it. Here is a practical structure that works for most SaaS products, plus the article types every help center should include.
Read articleFrequently asked questions
Want a deeper introduction? Read our full guide: What is a knowledge base?
- What is a knowledge base?
- A knowledge base (also written as knowledgebase) is a structured, searchable library of articles about your product — how-to guides, FAQs, troubleshooting steps, and onboarding content — organized into categories so customers can find answers on their own.
- What is knowledge base software?
- Knowledge base software is a tool for creating, organizing, and publishing those articles as a public help center. LightDocs is knowledge base software for SaaS teams: you write articles in a simple editor and it publishes them as a fast, SEO-ready documentation site on your own domain.
- What is the difference between a knowledge base and a help center?
- A knowledge base is the organized collection of answers; a help center is the customer-facing website where it is published. LightDocs gives you both — you manage the knowledge base, and it serves the help center at a URL like help.yourproduct.com.
- Is LightDocs free?
- Yes. LightDocs is free while in public beta, with no credit card required. Paid plans will be introduced after the beta, and beta users will be notified before any pricing changes apply.
- Can I use my own custom domain?
- Yes. You can host your help center on a custom domain or subdomain such as help.yourproduct.com or docs.yourproduct.com, or use a free LightDocs subdomain.
- Do my customers need an account to read articles?
- No. Help centers on the current public beta are public, so visitors can browse and search published articles without an account. Private sites and user management are planned for the upcoming Startup package.
- How does LightDocs help my articles rank in search engines?
- Every article page is server-side rendered, so search engines receive complete HTML on the first request. LightDocs also generates clean URLs, page metadata, and sitemaps automatically, which helps help articles get indexed and ranked in Google.
Launch your knowledge base today
Organize guides, FAQs, and product docs in one place. Give customers answers before they open a ticket — free while in beta.